Shipping & Returns

We are committed to providing you products that exceed your expectations. As such, we are proud to offer a 100% full money-back guarantee that your products will be in perfect working condition when they arrive. If there appears to be an issue, simply return the merchandise to us for a replacement or your money back. Due to the nature of our security products, we are not able to refund products that are not defective or your shipping fees.

We are proud to ship all of our orders via the United States Postal Service for reliability, speed, and efficiency.

Processing Time
Most orders will be processed and packed same day, however it may take up to 48 business hours to process an order.  When your order is processed and packed, you will be updated with a tracking number.  In order to provide you with the fastest service possible, orders may be packed after business hours or on weekends.  Tracking numbers issued after our daily USPS pickup or on weekends will not become active until the next business day, when they reach the USPS system. 

Standard Flat Rate Domestic Shipping
For all domestic orders, regardless of size or quantity, we offer USPS First Class Priority Mail for a nominal flat rate of $6.95.  We are only able to offer this flat rate shipping method to destinations in the United States and its holdings.  Your order will typically ship either First Class or Priority Mail. Both shipping methods take 2-4 days to reach their destination once they are received by the post office.  You will be provided with a tracking number to follow your package when your order is processed.

International Shipping - Priority Mail
We ship USPS Priority Mail International to most locations around the world.  Your shipping cost will be calculated during checkout depending on your location.  Packages shipped Priority Mail will generally take 7-14 days to reach international destinations.  In rare cases, some international packages can take up to 4 weeks to reach the destination.  This is entirely dependent on the destination country's customs and postal service, which is something that we have no control over.  We ask that our international customers plan ahead as the order will come, it just may take time.  Destinations in Canada generally arrive more quickly and take around 7 days.

Express Shipping
ArcadiaID is now proud to offer USPS Express Shipping to most destinations domestically and internationally.  Express Shipping takes 1-2 business days for domestic destinations.  Most often, packages arrive overnight once they reach the postal system.  International Express Mail takes approximately 5-7 days.  We are unable to guarantee delivery times for International Express Mail because this depends entirely on the destination country's customs and postal service.  

Although we make every effort to process your order as quickly as possible, we still may take up to 48 hours to process your order.  The Express Shipping option in no way shortens the processing time.

The Express Mail shipping option is unavailable for orders with laminators or magnetic stripe encoders.

Delivery
Orders will generally be shipped to the shipping address. In some cases, it may be necessary to ship to the billing address only. We will notify you of this need prior to shipping. Customers can add shipping addresses to their credit cards either permanently or temporarily by contacting the card issuer.

Priority Mail and Express Mail orders carry a USPS Delivery Confirmation code will be used to determine whether the item has been delivered to the provided address. Arcadia Enterprises LLC is not responsible for packages which the USPS Delivery Confirmation Service flags as having been delivered or packages that are undeliverable and have not been returned to us yet. Tracking down the package becomes the customer’s responsibility. Be sure the address you input is accurate during checkout.

If the package is returned as undeliverable for any reason not limited to invalid address, refusal of delivery, ect, the customer must pay the cost to reship the order. We will be unable to reship the order until USPS returns the package. Also the customer will be required to pay shipping costs for orders returned to us because the package was undeliverable as addressed.

We have limited ability to track orders shipped to international destinations once the order is transferred to the destination country's customs and postal service.  Because of this, ArcadiaID is not responsible for delivery of orders internationally.  By placing an order at ArcadiaID, international customers agree to accept the risk off lost orders and shall not hold ArcadiaID responsible should this unlikely event occur.  We ask that international customers work with their postal service directly to work out delivery issues.

Laminators
We are proud to manufacture our own line of high quality EasyIDea laminators designed specifically for the purpose of efficient ID making.  We offer a 90 day limited warranty on our laminators from the date of delivery.  The warranty covers manufacturer's defects and normal use.  In the unlikely event you have an issue with one of our laminators, contact us at sales@arcadiaid.com.   You may be required to send your laminator back for repair or replacement.  The customer will be required to cover return shipping costs for the laminator.